Refund/Exchange Policy

All sales are final. We require a 50% deposit on all website and programming work and 100% payment for all print work up front. There are no refunds on print work only re-print if the error is our fault and if the final product is not what you ordered. If the there are mistakes in the copy or design and you signed a confirmation and print release form there are no refunds or re-prints. You will be required to pay for a new print run. Please call customer service at 315-955-6903, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date.

Return merchandise with RMA number to:

CheckpointGraphics.com
(print RMA number Here)
20281 CR 181
LaFargeville, NY 13656

NOTE: Refunds sent with no RMA number, or mailed to the call center will be returned to sender.

Order Cancellation Policy

Please submit any cancellation via email to info@checkpointgraphics.com, or call on our business phone at 315.955.6903.

Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.